Privacy Policy

Last updated: 25 September 2026

This Privacy Policy explains how Hostimizer.com, operated by LithiumWeb Online Services LLP (“Hostimizer”, “we”, “us”, or “our”), handles personal information when you visit our website, create an account, place an order, contact support, or use our hosting, domain, server, website development, mobile app, SEO, social media, Google Maps, virtual phone number, and related services.

1. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details, such as your name, business name, postal address, email address, and telephone number
• Account and order details, including customer number, services, invoices, support history, and account preferences
• Billing and transaction information. Payments may be handled by payment providers; we do not intentionally store complete payment-card details on our website
• Technical information, such as IP address, browser, device, operating system, login activity, cookies, and security logs
• Content and files you provide for hosting, migration, development, marketing, or support
• Communications sent through forms, email, WhatsApp, telephone, tickets, or other support channels

2. How we use information

We use information to process orders and payments; create, secure, maintain, and support accounts; register domains; provision hosting and servers; deliver professional services; communicate service notices; prevent fraud, spam, abuse, and security incidents; meet legal and regulatory duties; improve our website and services; and send marketing where permitted. You may opt out of promotional email at any time, although we may still send essential account, billing, and security messages.

3. Legal grounds

Where applicable law requires a legal basis, we process information to perform our contract with you, comply with law, protect legitimate business and security interests, and act on your consent. You may withdraw consent where processing relies on consent, without affecting earlier lawful processing.

4. Cookies and analytics

We may use necessary cookies for login, security, shopping-cart, and account functions, and analytics or preference cookies to understand site use. You can control cookies through your browser. Blocking necessary cookies may prevent parts of the website or client area from working correctly.

5. When information is shared

We do not sell or rent personal information. We may share only what is reasonably necessary with trusted providers that support payments, domain registration, data centres, cloud infrastructure, email, communications, security, analytics, and contracted service delivery. We may also disclose information when required by law, court order, lawful authority, to investigate abuse, or to protect Hostimizer, our customers, and the public.

Domain registration may require contact and registration data to be provided to registries, registrars, or other domain authorities under their rules. Third-party services are also governed by their own privacy notices.

6. International processing

Hosting, domain, cloud, and support providers may process information in India or other countries where infrastructure or service partners operate. Where required, we use reasonable contractual and security safeguards for such transfers.

7. Security

We use reasonable administrative, technical, and organisational safeguards designed to protect information, including access controls, encrypted connections where appropriate, monitoring, and restricted staff access. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Customers must protect passwords, enable available security features, and promptly report suspected unauthorised access.

8. Retention

We retain information for as long as needed to provide services, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with law. Hosted content may be deleted after cancellation or termination. Backup copies may remain for a limited period before routine deletion.

9. Your choices and rights

Subject to applicable law, you may ask to access, correct, update, delete, or restrict certain personal information, object to certain processing, or request a portable copy. Some information must be retained for billing, fraud prevention, contractual, or legal purposes. We may verify your identity before acting on a request.

10. Customer content and responsibility

Customers control personal information contained in their hosted websites, databases, email, apps, and marketing campaigns. For that information, the customer is generally responsible for providing notices, obtaining consent, responding to individuals, and using our services lawfully. We process such content only to provide, secure, troubleshoot, or comply with lawful requirements relating to the service.

11. Children

Our services are intended for people legally able to enter a contract. We do not knowingly collect personal information from children without appropriate authorisation. Contact us if you believe a child has provided information improperly.

12. External links

Our website may link to third-party websites. Their privacy practices are outside our control, and you should review their policies before providing information.

13. Updates and contact

We may update this policy to reflect changes in services, law, or business practices. The date above identifies the current version. For privacy questions or requests, use our Contact page or email legal@hostimizer.com. Please do not send passwords or complete payment-card details.