Acceptable Usage Policy

Last updated: 25 September 2026

This Acceptable Usage Policy (“AUP”) applies to every Hostimizer.com service provided by LithiumWeb Online Services LLP. It forms part of our Terms of Service. You are responsible for activity carried out through your account, including activity by users, employees, customers, applications, and compromised credentials.

1. Lawful use

You may use our services only for lawful purposes. You must not create, host, store, transmit, advertise, or link to content or activity that violates applicable law, infringes intellectual property or privacy rights, facilitates fraud, or exposes others to harm.

2. Prohibited content and activity

• Child sexual abuse material, exploitation, trafficking, or content that unlawfully endangers a person
• Phishing, impersonation, forgery, deceptive schemes, financial fraud, pyramid or Ponzi schemes
• Malware, ransomware, viruses, trojans, credential theft, botnets, exploit kits, or command-and-control services
• Unauthorised access, password cracking, vulnerability exploitation, port scanning, packet spoofing, or security circumvention
• Denial-of-service attacks, flooding, mail bombing, or interference with any network, host, or user
• Pirated software, unauthorised copyrighted media, key generators, warez, or material that infringes another party’s rights
• Unlawful threats, harassment, hate, violence, or disclosure of private information
• Unlicensed gambling, controlled substances, weapons, or regulated goods where prohibited
• Open proxies, public anonymisers, public torrent trackers, or services primarily designed to conceal abusive activity

3. Email and messaging

We have zero tolerance for unsolicited bulk email, purchased mailing lists, deceptive headers, spamvertising, or messages sent without a lawful basis. Bulk messages must be sent only to recipients who requested them, identify the sender, provide a working opt-out, and comply with applicable anti-spam and privacy laws. Accounts that cause blocklisting or reputation damage may be restricted or terminated.

4. Resource and network use

You must use CPU, memory, storage, bandwidth, databases, processes, and network connections within your plan limits and without degrading service for others. Shared hosting must not be used primarily for file dumping, backup storage, high-volume media streaming, mining, seedboxes, public mirrors, or other workloads better suited to a VPS or dedicated server. We may throttle, isolate, suspend, or require an upgrade where usage threatens platform stability.

5. Security responsibilities

You must use strong passwords, install security updates, restrict administrative access, and promptly fix vulnerable or compromised software. Open mail relays, default or blank passwords, and knowingly insecure configurations are prohibited. Notify us promptly if you suspect compromise. We may take urgent protective action to contain an attack or prevent harm.

6. Service-specific rules

VPS and dedicated-server customers receive the level of management stated in their plan. Administrative access does not permit prohibited activity. Offshore hosting does not remove your obligation to follow applicable law, data-centre rules, this AUP, or valid legal process. Domain, virtual number, social platform, app-store, and other third-party services also remain subject to the provider’s policies.

7. Copyright and abuse reports

Reports should identify the affected domain, IP address, URL, or account; describe the issue; include supporting evidence and contact information; and be sent in good faith. We may forward relevant complaint details to the customer where lawful. We assess notices according to applicable law, contractual obligations, service location, and provider requirements.

8. Enforcement

We may investigate suspected violations and preserve relevant logs. Depending on severity, risk, history, and legal obligations, we may issue a warning, require corrective action, remove or disable content, limit resources, suspend service, or terminate the account. Immediate action may be taken without prior notice for fraud, phishing, malware, attacks, child exploitation, serious legal risk, or threats to our network or other customers.

Fees continue during a suspension unless we confirm otherwise. Services suspended or terminated for an AUP violation are not eligible for a refund. You are responsible for reasonable costs caused by abuse, including investigation, clean-up, complaints, blocklist removal, and third-party charges where permitted by law or contract.

9. Cooperation and legal requests

We may cooperate with data centres, upstream networks, domain providers, payment providers, law enforcement, courts, and regulators when required by law or reasonably necessary to protect services and users. We will not knowingly assist unlawful surveillance or disclose information without an appropriate basis.

10. Reporting abuse

Report suspected abuse through our Contact page or email abuse@hostimizer.com. Include sufficient technical evidence, but do not send passwords or complete payment-card details.

11. Updates

We may update this AUP as services and risks change. The version published here applies from the stated update date. Continued use after an update constitutes acceptance, subject to rights that cannot be waived under applicable law.